After-sales Service Letter of Commitment:
All products purchased in our company are guaranteed to keep in good repair for one year. If quality problems happen in guarantee period, our company will maintain for free. Additionally, our company provides technical support and fittings for life. After-sales service isn"t restricted by time and we will assign technical personnel to solve your problems immediately after receiving telephone and hear feedback idea of users and deal with them in time. If you are caught in some problems when using our products, welcome to contact us at any time.
After sale service undertaking
One, service commitment
1, our company has set up a number of tough emergency service team, on-site experienced engineers and senior technicians, arrived on the scene in the fastest time for any problems, maintenance and replacement.
2 product delivery within one week, my company after-sales service department staff can according to the customer"s contact phone tracking service, until the customer satisfied.
3 of all about product quality complaints, within 1 hours after the reply, rushed to the scene within 24 hours, and to determine the treatment measures according to the complaint, repair and replacement.
4 I promise all maintenance personnel availability, the better for the customers.
5 the warranty period on the quality of the products the costs borne by my company.
6 the warranty period due to improper you use, or the natural environment caused by the us to provide free repair, the repair materials and accessories are charged only the cost price.
7 beyond the warranty period of the product, our company promises lifelong regular on-site inspection and maintenance.
Two, transportation mode
1．所有货物免费运送到客户手中，免费安装、调试及安装保养。维护人员告知客户如何of all the goods free delivered to our customers, free installation, commissioning and installation and maintenance. Maintenance personnel to inform customers how to make product maintenance of common sense, until they are satisfied.
2 of all the goods after installation, check, acceptance by the customer before leaving the scene.
Three, returned goods commitment
1 the returned products require packaging, accessories complete specification, commodity, invoice, warranty cards, invoices, returned the reasons.
2 user quality problems arise in the normal use condition, in the warranty period please fast contact with our company, to facilitate the users receive timely maintenance and replacement.
3 now the following situation cannot enjoy my company exchange commitment.
The A. product was not normal use.
B. abnormal conditions, wet storage.
C. unauthorized repair, misuse, abuse and change.
D. food and liquid splash damage to the.
E. products of the normal wear and tear.
F. beyond the shelf life.
Special note: because the photo display reasons, can not guarantee the page display product color and the true colors of the products is completely consistent, I will try to explain.
The service commitment to the final interpretation of the Zhejiang New World Furniture Co., Ltd. all.进行产品保养的常识，直至对方满意为止。